This video perfectly summarises one of the most important principles for all leaders… Define the OUTCOME, not the PROCESS It’s all about ABC 🤝Accountability – colleagues need to take ownership of the results and know they make a meaningful contribution (or not!) Where this goes wrong, people relinquish ownership of the outcome and instead, only […]

When starting to think about a planning process, it can feel like a daunting prospect for those who spend much of their time fluctuating between the strategic, tactical and operational. Even more so when we are tasked with attempting this process as a team who have multiple & competing priorities and we are considering 3

What is the 1 KPI that all organisations should aspire to have? Answer: the number of viable internal applicants for each vacancy advertised.  More specifically, asking the questions ‘do we have at least one internal applicant for each role?’ and ‘if not, why not?’ You may baulk at that assertion, but consider the reasoning: We